Updated April 7, 2023

Your privacy is important to us, and we take it seriously. We provide this Privacy Policy to explain how the Tile Council of North America, Inc. (TCNA, “we,” “us,” or “our”) collects, uses, and discloses your information.

What This Policy Covers

This Privacy Policy applies to TCNAtile.com, and all related websites and subdomains, as well as the services available through our website.

This Privacy Policy explains how we handle information collected through our website, including information you provide to us and information collected automatically. Please note that our website may contain links to third-party websites that we do not operate or control. This Privacy Policy does not apply to those websites or to the information practices of any third party whose website may be accessible through our website. This Privacy Policy also does not apply to any third-party websites on which we advertise.

Information We Collect

Through our website you can, among other activities, download publications or other content, sign up for newsletters or other communications from us, create an account, and order testing of tiles or other materials.

Information You Provide To Us

We collect information you provide directly to us, such as when you fill out a form, contact us via email or online, or make a purchase, including by ordering testing.

When you place an online order through one of our website, your payment information will be collected and processed by PayPal, a secure third-party payment processor. Information provided to PayPal will be processed according to PayPal’s privacy policy. Information regarding PayPal’s privacy practices is available here: PayPal Privacy Hub.

Information We Collect Automatically

We automatically collect certain information from all visitors to our website. This information does not reveal your specific identity (like your name or contact information) but may include your IP address or other unique device identifier; your web browser and operating system; the date and time of your visit; the pages from which you navigate to and from our website or the search terms that lead you to our website; and the pages on our website you visit and how long you stay on each page.

Information Collected by Third Parties

As you navigate our website, please be aware that third parties may be able to gather information from and about you. For example, companies offering services or products through links on our website may use “cookies” to collect and use infor­mation about you and may collect information that you submit. In these cases, those third parties will use such information in accordance with their own privacy policies.

Google Analytics

We use Google Analytics to collect information about use of our website. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected using Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

More information about Google Analytics is available here. You can opt-out of Google Analytics by downloading an add-on to your browser here.

How We Use Your Information

We will not sell or rent your personal information to anyone. However, we may use information that you provide to us or that we collect automatically for various business or commercial purposes, including:

  • To administer, operate, and improve our website and provide our services;
  • To respond to an email, inquiry, or request sent by you;
  • To process a transaction;
  • To send periodic emails providing you with information you request or that we think may be of interest to you. You may opt out of such communications at any time by following the instructions in each communication;
  • To enable trusted third-party service providers to help us provide, improve, protect, or promote our website or services;
  • To prevent fraud and to ensure the safety and security of our website;
  • To comply with a legal obligation, such as responding to a subpoena or a court order, or to protect our rights.

In addition, we may disclose your information, as part of a merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which information about our users may be treated as a business asset.

Children’s Information

Our website is not directed to children under the age of 13 and we do not knowingly collect, use, or disclose personal information from children under the age of 13, either directly or via any other website or online service. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us and we will endeavor to delete that information from our databases.


“Do Not Track”

“Do Not Track” (DNT) is a setting available in most web browsers setting that asks a web application to disable its tracking of an individual user. There is currently no consensus on how companies should respond to DNT signals. At this time, we do not respond to DNT signals. You can learn more about DNT here.

How We Protect Your Information

We have adopted reasonable and appropriate physical and electronic safeguards to protect your personal information from unauthorized access, loss, or modification. Unfortunately, no data transmitted or accessible over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant your information will be completely secure from loss, whether due to inadvertence, acts of malicious outsiders, or a failure of hardware or software.

If You Are Not a U.S. Resident

We maintain information in the United States of America and in accordance with the laws of the United States, which may not provide the same level of protection as the laws in your jurisdiction. By using our website, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction, and you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

Changes to this Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of this page. We encourage you to periodically check this page to stay informed about how we collect, use, and disclose your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us as follows:

Tile Council of North America
100 Clemson Research Blvd
Anderson, SC 29625
(864) 646-8453