What is a PDC file?
The digital content you purchased will be delivered in a PDC file, which is an encrypted PDF file that can only be opened—by a single user—after 1. downloading and installing the LockLizard Safeguard PDF Viewer software and 2. properly registering your copy using the license that was bundled with your file(s). Software and licenses can be downloaded from the “Document License” tab. Purchased content can be downloaded from the “Downloads” tab. The “Document License” tab and the “Downloads” tab are both found on the “My Account” page.
How do I open a PDC file?
The required software and license are provided after completing your purchase from TCNATile.com.
To open your PDC file:
- Navigate to the “Document License” tab on the “My Account” page.
- Select your operating system from the list provided and follow the instructions on the software download page to install the viewer.
- Download and activate your document license from the “Document License” tab. (Instructions for activating the license can also be found on the software download page.)
- Download your purchased content from the “Downloads” tab on the “My Account page.”
Where do I get the digital documents I have just purchased?
Directly after purchase, a link to download the software, license, and your files is provided on the order confirmation page. You can also access these documents on the “Document License” tab on the “My Account” page.
I received a new computer (or my computer has been re-imaged) and now I am getting an error regarding licensing—“no more licenses available.”
Licenses are tied to the MAC address, IP address, and operating system of the computer that is used to open and view the PDC files to which the license is linked. If any of these items change, your license will not be valid. If you anticipate such changes to your computer, send an email to firstname.lastname@example.org to request a replacement license.
I tried to register to register my license and received the error “no more licenses available.”
Each license grants you access to view a digital document on up to two devices. If you need to view a digital document on more than two devices, you must purchase additional licenses. Please send an email to email@example.com to purchase additional licenses. If you need multi-user access for publications, see the additional options available through our publications partners.
Can I give my license to somebody else?
Because licenses are personalized, once you have initialized an individual license by double-clicking it and registering, it cannot be used by anyone else. If you need to view a digital document on more than two devices, you must purchase additional licenses. Please contact firstname.lastname@example.org to purchase additional licenses.
Do I have to be connected to the Internet to view a digital document?
You must be connected when you initialize your license and you must be connected the first time you open a specific PDC file.
Can I print a PDC file?
Yes. NOTE: a watermark will appear on all printed pages.
Can I print a PDC file to a virtual or multi-function printer?
No. This includes ALL ‘print to file’ (virtual) printers and some multi-function printers (printer/scanner/copier devices). For example, you cannot print to an Acrobat PDF driver or a fax-capable printer driver. You may not convert the format of the PDC document.
Can I copy and paste text from digital documents?
No, it is not possible to copy and paste content.
I have a PDC of a slide presentation. Does it work like PowerPoint?
You can set up a PDC to be shown full-screen, you can project it, and you can advance from slide to slide. However, PowerPoint animations do not function in PDF, and any linking from PowerPoint (for example, to Flash demos) will have to be done manually in Windows.
Can I access the files remotely, in a terminal server, or Citrix environment?
No, Safeguard Viewer is not allowed to run in a terminal server or Citrix environment. The software and license must be installed on the device in use, they cannot be installed on a device and accessed remotely using a second device. If you need access to files with these features enabled, please contact us for pricing on enterprise licensing. If you need multi-user access for publications, see the additional options available through our publications partners.